:root {
  --bg: #f5f6f4; --card: #fff; --ink: #1d2a24; --mut: #667069; --line: #e1e5e1;
  --verde: #1f7a4d; --verde-cl: #d8efe3; --ambar: #c27c0e; --ambar-cl: #fbecd0;
  --verm: #b3372f; --verm-cl: #f6dcda; --azul: #2f5f9e; --azul-cl: #dde8f6; --cinza: #9aa39d;
  --r: 10px;
}
* { box-sizing: border-box; }
body { margin: 0; font: 14px/1.45 system-ui, -apple-system, "Segoe UI", sans-serif; background: var(--bg); color: var(--ink); }
a { color: var(--azul); }
header.topo { background: #14382a; color: #fff; display: flex; align-items: center; gap: 24px; padding: 0 24px; height: 52px; }
header.topo .marca { font-weight: 700; letter-spacing: .2px; }
header.topo .marca small { font-weight: 400; opacity: .7; margin-left: 8px; }
nav { display: flex; gap: 4px; height: 100%; }
nav a { color: #cfe3d8; text-decoration: none; padding: 0 14px; display: flex; align-items: center; border-bottom: 3px solid transparent; }
nav a.on { color: #fff; border-color: #6fd3a1; }
.usuario { margin-left: auto; font-size: 13px; display: flex; align-items: center; gap: 10px; }
.usuario form { margin: 0; }
.usuario button { background: transparent; border: 1px solid #4d7a65; color: #fff; border-radius: 6px; padding: 3px 10px; font: inherit; cursor: pointer; }
.aviso { background: #fff7e0; border: 1px solid #ecd9a0; color: #6b5313; font-size: 12.5px; padding: 6px 24px; }
.aviso.erro { background: var(--verm-cl); border-color: #e2b3af; color: var(--verm); }
main { max-width: 1240px; margin: 0 auto; padding: 20px 24px 60px; }
.filtros { display: flex; gap: 10px; align-items: center; margin-bottom: 16px; flex-wrap: wrap; }
.filtros .chip, .filtros input[type=date], .filtros button { border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 6px 10px; font: inherit; color: var(--ink); text-decoration: none; }
.filtros .chip.on { background: var(--ink); color: #fff; border-color: var(--ink); }
.filtros form { display: flex; gap: 6px; align-items: center; margin: 0; }
.filtros button { cursor: pointer; }
.filtros .sp { margin-left: auto; color: var(--mut); font-size: 12.5px; }
h1 { font-size: 20px; margin: 0 0 4px; } h2 { font-size: 15px; margin: 0 0 2px; }
.sub { color: var(--mut); font-size: 12.5px; margin: 0 0 12px; }
.grid { display: grid; gap: 14px; } .g4 { grid-template-columns: repeat(4, 1fr); } .g2 { grid-template-columns: 1.4fr 1fr; } .g2e { grid-template-columns: 1fr 1fr; }
.mt { margin-top: 14px; }
.card { background: var(--card); border: 1px solid var(--line); border-radius: var(--r); padding: 16px; }
.kpi .v { font-size: 28px; font-weight: 700; line-height: 1.1; margin: 6px 0 2px; }
.kpi .l { color: var(--mut); font-size: 12.5px; }
.kpi .d { font-size: 12px; color: var(--mut); }
.def { font-size: 11.5px; color: var(--mut); margin-top: 6px; border-top: 1px dashed var(--line); padding-top: 6px; }
table { width: 100%; border-collapse: collapse; } th, td { text-align: left; padding: 7px 8px; border-bottom: 1px solid var(--line); font-size: 13px; }
th { color: var(--mut); font-weight: 600; font-size: 12px; } td.n, th.n { text-align: right; font-variant-numeric: tabular-nums; }
.nt { color: var(--mut); }
.bar { height: 8px; border-radius: 4px; background: var(--line); overflow: hidden; min-width: 80px; }
.bar i { display: block; height: 100%; background: var(--azul); }
.vazio { color: var(--mut); padding: 24px 0; text-align: center; }
.leg { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12px; color: var(--mut); margin-top: 8px; }
.leg span::before { content: ""; display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 5px; background: var(--c); vertical-align: -1px; }
.grafico { width: 100%; height: auto; display: block; }
.grafico .eixo { stroke: var(--line); stroke-width: 1; }
.grafico .rot { font-size: 10px; fill: var(--mut); }
.grafico .moldura { fill: none; stroke: var(--verde); stroke-width: 2; }
.s-resolvida_bot { fill: var(--verde); } .s-transferida { fill: var(--azul); } .s-parou { fill: var(--ambar); }
.s-falha_tecnica { fill: var(--verm); } .s-aberta { fill: var(--cinza); }
@media (max-width: 900px) { .g4, .g2, .g2e { grid-template-columns: 1fr 1fr; } header.topo { flex-wrap: wrap; height: auto; padding: 8px 16px; } }

/* Entrar */
body.entrar main { max-width: 360px; margin: 64px auto; padding: 0 16px; }
body.entrar label { display: block; font-size: 12.5px; color: var(--mut); margin: 12px 0 4px; }
body.entrar input { width: 100%; border: 1px solid var(--line); border-radius: 8px; padding: 8px 10px; font: inherit; }
body.entrar button { margin-top: 18px; width: 100%; border: 0; border-radius: 8px; padding: 9px; font: inherit; font-weight: 600; background: var(--verde); color: #fff; cursor: pointer; }
body.entrar .erro { background: var(--verm-cl); color: var(--verm); border-radius: 8px; padding: 8px 10px; font-size: 13px; margin-bottom: 8px; }

/* Conversas */
.filtros select { border: 1px solid var(--line); background: #fff; border-radius: 8px; padding: 6px 10px; font: inherit; color: var(--ink); max-width: 240px; }
.tag { display: inline-block; padding: 1px 8px; border-radius: 99px; font-size: 11.5px; font-weight: 600; }
.t-v { background: var(--verde-cl); color: var(--verde); } .t-a { background: var(--ambar-cl); color: var(--ambar); }
.t-r { background: var(--verm-cl); color: var(--verm); } .t-b { background: var(--azul-cl); color: var(--azul); } .t-c { background: #eceeec; color: #555; }
.pag { display: flex; gap: 14px; align-items: center; justify-content: flex-end; margin-top: 10px; font-size: 13px; }
.voltar { display: inline-block; margin-bottom: 10px; font-size: 13px; }
.coluna { display: flex; flex-direction: column; gap: 14px; }
.chat { background: #ece5dd; border-radius: 10px; padding: 14px; display: flex; flex-direction: column; gap: 8px; max-height: 560px; overflow: auto; }
.m { max-width: 78%; padding: 7px 10px; border-radius: 8px; font-size: 13px; overflow-wrap: anywhere; }
.m .txt { white-space: pre-wrap; }
.m small { display: block; font-size: 10.5px; color: #6b6f6c; margin-top: 2px; }
.m.c { background: #fff; align-self: flex-start; } .m.b { background: #d9fdd3; align-self: flex-end; } .m.h { background: #dbe8fb; align-self: flex-end; }
.m.ev { align-self: center; background: #fff3cd; color: #5d4a0c; font-size: 12px; max-width: 90%; text-align: center; }
.anexo { color: var(--mut); font-style: italic; }
dl.meta { margin: 0; display: grid; grid-template-columns: 130px 1fr; gap: 6px 10px; font-size: 13px; } dl.meta dt { color: var(--mut); } dl.meta dd { margin: 0; }
.tl { list-style: none; margin: 0; padding: 0; } .tl li { padding: 5px 0 5px 16px; border-left: 2px solid var(--line); position: relative; font-size: 12.5px; }
.tl li::before { content: ""; position: absolute; left: -5px; top: 11px; width: 8px; height: 8px; border-radius: 50%; background: var(--cinza); }
.tl li.x::before { background: var(--verm); } .tl li.ok::before { background: var(--verde); }
.tl time { color: var(--mut); margin-right: 6px; }
.citacao { color: var(--mut); font-size: 12px; margin-top: 2px; overflow-wrap: anywhere; }

/* Onde o bot falhou */
.insight { border-left: 4px solid var(--ambar); background: #fffaf0; padding: 10px 12px; border-radius: 0 8px 8px 0; margin-bottom: 8px; font-size: 13px; }
.insight b { display: block; margin-bottom: 2px; }
td.frase { overflow-wrap: anywhere; }

/* Calendário */
.msg { border-radius: 8px; padding: 8px 12px; font-size: 13px; margin-bottom: 14px; }
.msg.ok { background: var(--verde-cl); color: var(--verde); }
.msg.erro { background: var(--verm-cl); color: var(--verm); }
.msg.aviso { background: #fff7e0; color: #6b5313; }
.campo { display: block; width: 100%; padding: 5px 8px; border: 1px solid var(--line); border-radius: 6px; font: inherit; }
.btn { background: var(--verde); color: #fff; border: 0; border-radius: 8px; padding: 7px 14px; font: inherit; cursor: pointer; }
.btn.sec { background: #fff; color: var(--ink); border: 1px solid var(--line); }
.btn.peq { padding: 3px 10px; font-size: 12px; }
td form.linha { display: flex; gap: 6px; align-items: center; margin: 0; }
td form.linha .campo { width: 150px; padding: 3px 6px; font-size: 12px; }
.botoes { display: flex; gap: 8px; margin: 12px 0 0; flex-wrap: wrap; }
.quebra { overflow-wrap: anywhere; }